Cheesemaking provides cheese and yoghurt makers with premium equipment and ingredients so that they can make great cheeses and yoghurts at home. The questions below may help you understand what is involved in having your order shipped to you.

Should I choose Express Shipping or Parcel Post or Pickup?

This depends on your location, the type of product or products that you have ordered, your budget and your timeframe. You have three options to choose from:

Pickup: a pickup option is available for pickup from Stafford Qld 4053.
Australia Post Parcel Post: Recommended for equipment and non-perishable items. This service will usually take 2 + business days.
Australia Post Express Post: This option is recommended if you are purchasing perishable items or perishable items with equipment. This is a next business day service, however this depends on your location, so Australia Post conditions do apply. It is only slightly more expensive option than the parcel post option. It is more important to use Express Post in warmer months of the year.

Order $100 and receive a free postage upgrade
If your order (excluding postage) is greater than $100, Cheesemaking will ship your order via the Australia Post Express Post option even you if you choose Parcel Post.  Heavy and bulky non-perishable items such as the cheese presses and the 24 litre vats may be excluded and may be sent via parcel post due to high postage costs for some locations.

Email and mobile phone notification
All orders are provided with email and mobile phone tracking so that you can track the progress of your package.

When will my order be sent?
We will send out your order on a Monday, Tuesday or Wednesday. We do not post perishable items later in the week to prevent them from being held up in transit, possibly leaving your perishables sitting in a post office over the weekend.

If you are purchasing perishable items, and you live in a rural location, it is advisable that you specify in the note section of the order ‘Post on Monday only’.

Ideally provide a mobile number instead of a landline number to assist you with tracking.

What are freeze dried cultures?
The cheese, yoghurt, flavour and ripening cultures are freeze dried.  These cultures look like milk powder at first glance. The starter culture companies select the cultures and grow them in a sterile skim milk liquid medium until the culture numbers reach very high levels. This culture filled liquid is then freeze dried, technically it is a process called ‘lyophilisation’, or ‘cryodesiccation’. It is a process which uses very low temperatures, below 0°C, which is created under a partial vacuum, so water is evaporated but the live bacteria cells are not damaged as no heat is applied. Freeze drying preserves what is a perishable product and makes it more convenient and less sensitive to temperature fluctuations for transport.

Will my starters/ripening cultures/rennet still be suitable to use if they have been in the post?
This is a major concern for many people. Yes, they will not have deteriorated, even if the package has warmed in transit and the gel pack has defrosted. The frozen items are all cheese, yoghurt, flavour and ripening cultures. The refrigerated items include lipase, rennet and annatto. Each item is marked if it is to be stored in the fridge or the freezer. Your frozen cultures are sorted and packed into a foil satchel with a reusable gel ice pack, 24 hours prior to shipping. That satchel is stored in the freezer overnight and the refrigerated items are added the next day (along with any hardware) just before being taken to the Post Office. This process helps keep the perishable items in your order colder during transit.

What happens if the gel ice pack has defrosted when I receive it?
The ice gel pack will keep your cultures cool during the first 24 hours of the journey. If the ice in the gel pack has melted on arrival, it will not affect the quality of your cultures. The perishable items are very resilient and will not suffer if left at room temperature for several days, even longer. They will work just as well as they would be if they stayed in the freezer the whole time. However, I do get concerned about cultures being left out of the freezer unnecessarily. Please try to place any perishable items into the fridge or the freezer (each product is marked accordingly) as soon as you can after receiving them.

If you have purchased perishable items, we strongly recommend that you provide an address that is attended during delivery hours, where someone will be available to receive and refrigerate the items that you have purchase, track the package via the email provided, ideally do not leave perishable items in a hot letter box or in the sun while you are not home.

Will Australia Post require a signature to receive the package?
Usually not. Their policy is to leave the package in a safe place if there is one. The post delivery person may leave a note and take the package back to the post office for you to collect later.

What address do I supply?
You should provide as much detail on your order to ensure your order is delivered on time and to the right location. Your name, mobile phone number and full address are a good starting point. Then add a company, unit complex number and name, floor level if relevant. If you live in a multiple dwelling, this may create confusion with deliveries and cause some orders to go astray or to be left in a place that is not usually used. If you are in a multiple dwelling, is there another option that you can use! Finally provide a ‘special note for delivery’ detail on the checkout page of your order, that gives the post person clear direction of where to leave your package.