Shipping FAQs

When will my order be sent?

We send out orders every Monday, Tuesday and Wednesday. This is to prevent perishable items from being help up in transit over the weekend. If your order doesn’t contain perishable items it may be posted on Thursdays or Fridays also. You will recieve a notification (either email or text) from Australia Post and Cheesemaking when your order has been sent. These will include a tracking number for you to monitor the progress of your items.

Will my starters/ripening cultures/rennet be ok in the post?

All perishable items are sent wrapped in foil with a reusable frozen gel pack to help keep them as fresh as possible. If the ice has melted on arrival don’t worry, the perishable items are resilient and won’t suffer if left at room temperature for a few hours. Please do try to get any items into the fridge or freezer as soon as you can though!

Should I choose express shipping or parcel post?

This is up to you and depends on your location, your order, your budget and your timeframe. All perishable items will be posted from Brisbane with a frozen gel pack to help keep them fresh, either by road or express post. Some equipment items are heavy or bulky and incur extra charges with postage, as do deliveries to rural areas. More details on delivery speeds and coverage are available at Australia Post Delivery Speeds & Coverage. Orders are sent from Stafford, QLD 4053 if you are using a postage calculator.

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